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Our Policies

Prevention is better than cure

We are committed to preventive dentistry and encourage all patients to join a programme of regular preventative oral healthcare.
With regular inspections, dietary advice, oral hygiene instruction and oral cancer screening our aim is to help patients maximise the health of their teeth and gums and thereby reduce any unnecessary future treatment caused by neglect.


Should you require Emergency Treatment during normal surgery hours please telephone the Practice where every effort will be made to see you as soon as possible. A telephone answering service operates out of hours enabling messages to be left and which will be dealt with the next working day.

However, if you are in need of urgent advice or treatment outside normal surgery hours including weekends and Bank Holidays, please telephone the Nottingham Emergency Dental Service on 111. Should you need to see a dentist, arrangements will be made for you to be seen as soon as is convenient.


We encourage children to attend from about 2 years of age to help them adjust to visiting the Practice. Familiarity, along with good healthcare, should help allay any fears they might have.


We hope that all our patients are pleased with the level of service they receive and therefore take any complaint seriously. If you feel the need to make a complaint we ensure this will be dealt with promptly, courteously and with the utmost respect. You can either speak with or put it in writing to our Practice Manager, Marie Edinborough, or our Principal dentist, Mr Stephen Shaffery.

Our aim is to resolve any matter as quickly as possible whilst following our Practice Complaints Procedure. A complaint may indicate a failing on our part, which we can learn from and make improvements to our service.

Cross-infection control

We adhere to a strict Infection Prevention Control Policy which complies with the British Dental Association, Denplan Excel and our local Primary Care Trust. We have achieved very high standards of conformity with the current Practice Requirements and will continue to maintain this level of care within our Practice.

These steps have been recognised by the British Dental Association, and as a result, we are listed under the 'Good Practice Guide' on their website.


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